PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you make a purchase from us, contact us, or otherwise use our services through aladacollections.com.
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This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through Alada. You can reference those third parties’ Privacy Policy to learn more about their privacy practices.
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1) Information We Collect
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When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, such as your name, email address, billing address, shipping address, payment information, phone number, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.
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2) Why We Need Your Information and How We Use It
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We rely on a number of legal bases to collect, use, and share your information, including:
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A) as needed to provide our services, such as when we use your information to fulfil your order (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), to settle disputes, or to provide customer support;
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B) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list, that we can communicate with you, provide you with information or advertising relating to our products or services;
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C) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
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D) as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
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3) Information Sharing and Disclosure
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Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
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A) Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
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B) Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
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D) Compliance with applicable laws and regulations. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of us, our customers, or others.
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4) Data Retention
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We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for our records unless and until you ask us to delete this information.
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5) Your Rights
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If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
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A) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
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B) Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
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C) Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling
and legitimate grounds to continue using that information or if it is needed for legal reasons.
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D) Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
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6) Changes
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We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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How to Contact Us
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If you have any questions or concerns, you may contact us at: aladacollections@hotmail.com